As we are always looking to improve our service to you we have moved to a new ticket based support system.
Voice over Internet Protocol (VoIP) is the technology that allows voice traffic to be transported over any Internet Protocol (IP) network including the Internet and in doing so, bypassing the traditional telephone network. VoIP converts analogue voice signals into digital data packets and supports real-time, two-way transmission of conversations using Internet Protocol (IP).
VoIP is not new technology and has been around for a number of years. In the past, it has been used mostly by large Companies who have been able to utilise their private networks for voice calls.
The convergence of voice and data networks onto a single network infrastructure, coupled with legislative changes, now enables businesses to make voice calls over the Internet. Converged networks afford businesses the opportunity to realise substantial telecommunication cost savings by making use of VoIP.