Your Voip Specialists



Boxfresh Technologies Support Ticket System

As we are always looking to improve our service to you we have moved to a new ticket based support system. 

Please click the link below to open a new ticket or to follow up on any open tickets.

Thank you


How it Works

Voip works just like a regular phone with just one key difference — how the phone call actually gets to your telephone. Instead of using the high priced telephone company's wiring, Voip routes your phone calls directly to your telephone using your high speed internet connection. You hear a dial tone and make your phone calls just like you've always done. What's changed is that you don't pay a big bill to use the phone company's wires.

What is voip?


Voip, or Voice over Internet Protocol, is a technology that enables people to use the Internet as the transmission medium for telephone calls. Voice data is sent in packets through your high-speed Internet connection rather than by traditional POTS lines (Plain Old Telephone Service). Voip is significantly less expensive than typical telephone long distance packages, plus one high speed Internet connection can serve for multiple phone lines with no loss in functionality, reliability, or voice quality.

If I use Voip, who can I call?

Anyone and everyone! Any local phone, mobile phone, long distance, or international number — if a number can be dialed, you can call it with Voip. And if you have domestic long distance included, you can say goodbye to your long distance bill as well. Like to call Internationally? No problem! Phone calls are crystal clear and with our amazing International rates, you can save more than 60% over traditional rates.



How will I know if I get a phone call?

When you get a phone call, your phone will ring just like normal. Voip works exactly like you're used to — all we've done is replace the high priced phone lines with voip's low cost, high speed internet service.



Its preferred that a VoIP phone be used to maintain your quality of services and end user experience  If your monthly communication spend is above R2,400 per month you are likely to get 90% of the benefits of VoIP. The key main benefits using VoIP compared to your existing Telkom telephony solution are the following:

  • Lower monthly communication call costs

  • Upscale to PABX connectivity allowing reception attendance at the front desk

  • Maintain a professional image to your business by maintaining a cost effective front desk

  • Manage your call costs in realtime on the web and know by the second how much you spend. Avoid receiving that month end bill shock!



Voice over Internet Protocol (VoIP) is the technology that allows voice traffic to be transported over any Internet Protocol (IP) network including the Internet and in doing so, bypassing the traditional telephone network. VoIP converts analogue voice signals into digital data packets and supports real-time, two-way transmission of conversations using Internet Protocol (IP). 

VoIP is not new technology and has been around for a number of years. In the past, it has been used mostly by large Companies who have been able to utilise their private networks for voice calls.

The convergence of voice and data networks onto a single network infrastructure, coupled with legislative changes, now enables businesses to make voice calls over the Internet. Converged networks afford businesses the opportunity to realise substantial telecommunication cost savings by making use of VoIP.