VOIP - Voice over Internet Protocol
Voice over Internet Protocol (VoIP) is a proven technology that lets anyone place phone calls over an internet connection. With the rise of broadband, VoIP has become the definitive choice for phone service for consumers and businesses alike.
People enjoy using VoIP phone service over traditional phone lines. Why? It offers many more capabilities than analog phones. And it can do it all for less than half the cost.
Cloud phone service providers include powerful features not found with standard phone service. Auto attendants, call recording, custom caller ID, voicemail to email, and so much more. Plus, you can take calls and work from anywhere.
What is VoIP?
VoIP is an acronym for Voice over Internet Protocol that describes the method to place and receive phone calls over the internet. Most people consider VoIP the alternative to the local telephone company.
If you've heard of an IP address, that's your Internet Protocol address. An IP address is how computers and devices communicate with each other on the internet.
VoIP isn't actually all that new. Telephony has relied on digital lines to carry phone calls since the late 90s. VoIP is a cost-effective way to handle an unlimited number of calls.
So, what does this mean for you?
If you have an internet connection, you call anyone without the need for local phone service. VoIP solutions work on any computer because it's built upon many years of open standards.
Boxfresh Technologies Voip do more than establishing calls. They perform routing of outgoing and incoming calls through existing telephone networks. Landlines and cell phones depend on the Public Switched Telephone Network (PSTN).
Traditional telephones use analog lines to carry voice signals. If you want to make calls, you have to have extra wiring installed.
Many businesses rely on specialized hardware for phone service. This equipment is known as a Private Branch Exchange (PBX). It connects internal phone extensions to the public telephone network. PBXs are generally quite costly to set up and maintain.
There's a better option.
Benefits of VoIP
- Lower cost - Many consumers and businesses alike have realized substantial cost savings and lowered their phone bills by over 60%.
- High-quality sound - There's a noticeable difference in the call quality, so the audio isn't muffled or fuzzy.
- Advanced features - Leverage premium features to run your company such as auto attendants, call recording, and call queues. They're often included with business phone service plans.
- Remote-ready - Use your phone service wherever you work. No technical setup is necessary if you work from home.
- Call anyone worldwide - International long distance rates are as low as R0.10 per minute country dependent.
VoIP phone system features
What are the attractive features available with a cloud-based office phone system? Here are the most popular VoIP features that businesses will enjoy using.
These business phone features will matter more or less depending on your needs.
1) Auto attendant
Project a professional image with a phone menu that greets incoming calls. If you've called a company and had to press 1 for sales, 2 for support, you've used an auto attendant.
An auto attendant helps you direct callers to the right person or department. You can forward calls to your voicemail or elsewhere outside of business hours.
2) Mobile and desktop apps
With cloud communications, you won't miss calls because you're not in the office. Several VoIP service providers now offer an app for your computer and mobile device.
It's more important than ever to equip your team with a VoIP solution to work from home. These apps let you make phone calls, join conference calls, exchange text messages, and more.
You can use these telecommunications apps with or without a separate desk phone. It's your choice.
3) HD call quality
There's almost nothing worse than asking callers to repeat themselves. HD Voice increases the sound quality in your phone calls. This VoIP technology makes phone calls sound twice as clear as a standard phone call.
For even fuller sound, many VoIP headsets and phones provide noise-canceling capabilities. This high-definition sound quality is noticeable even for long-distance calls.
4) Call recording
Leverage your phone system to record phone calls between customers and your staff. Is your team handling calls with care and precision?
Recording calls through your phone system reveals areas for your team to improve. Plus, it's secure, so only authorized personnel can access it.
The advantage of VoIP call recording is that it's undetectable to all parties. It also requires no extra hardware, unlike landline PBX systems. Goodbye, cassette recorders!