The following terms and conditions replaces all previous versions of any previous terms and conditions

Boxfresh Technologies CC reserves the right to change, modifies, add to or remove from portions or the whole of these terms and conditions of use from time to time. Changes to these terms and conditions of use will take effect upon such changes being posted to this website. It is the user’s obligation to periodically check these terms and conditions of use at this website for changes or updates. The user’s continued use of this website following the posting of changes or updates will be considered notice of the user’s acceptance to abide by and be bound by these terms and conditions of use, including such changes or updates.

Disclaimer

The information on this website is intended to provide general information on a particular subject or subjects and is not an exhaustive treatment of such subject(s).

It is the sole responsibility of the user to satisfy itself prior to accessing this website that the website will meet the user's individual requirements and be compatible with the user's hardware and/or software. Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of the Boxfresh Technologies CC or any legal entity in respect of which information, ideas and opinions are expressed on this website. Users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this site.

Boxfresh Technologies CC makes no representations or warranties, implied or otherwise, that, among others, the content and technology available from this site are free from errors or omissions, that the service will be 100% uninterrupted and error-free or will meet any particular criteria of performance or quality. This site is provided 'as is'. Boxfresh Technologies CC expressly disclaims all implied warranties, including, without limitation, warranties of merchantability, title, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy. It makes no express or implied representations or warranties regarding the content of the website and that the website has been compiled or supplied to meet the user's individual requirements. Users are encouraged to report any possible errors, malfunctions or offensive material by using the 'support' link.

The use of the content of this website is at the user’s own risk. The user assumes full responsibility and risk of loss resulting from the use of the content of this site. Boxfresh Technologies CC or any of the legal entities in respect of which information are contained on this site, or employees of the Boxfresh Technologies CC or such entity, will not be liable for any special, indirect, incidental, consequential, or punitive damages or any other damages whatsoever, whether in an action of contract, statute, tort (including, without limitation, negligence), or otherwise, relating to the use of this document or information. If any of the foregoing is not fully enforceable for any reason, the remainder shall nonetheless continue to apply. Subject to sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, 2002 (Act 25 of 2002), Boxfresh Technologies CC shall not be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from and through this website.

Certain links in the web server lead to resources maintained by third parties over whom Boxfresh Technologies CC has no control. Boxfresh Technologies CC makes no representations or warranties as to the accuracy of, or any other aspect relating to, those resources.

The provisions of Part 2 of Chapter III of the Electronic Communications and Transactions, 2002 is hereby excluded from applying to any electronic communications and data messages that a user sends to Boxfresh Technologies CC via this website. Any communications or data message that a user sends to Boxfresh Technologies CC will be regarded having been received by Boxfresh Technologies CC when receipt is acknowledged in writing. If the user does not receive a response within a reasonable period of time, the user should follow it up with Boxfresh Technologies CC. Boxfresh Technologies CC shall not be liable for any failure to respond.

If a user requires any information from Boxfresh Technologies CC regarding its services or the content of this website, the 'support' link could be used.

Deposit

Our proposals are based on a 50% deposit upfront if not financed.

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Insurance

Insurance for the equipment can be done on Customers behalf through the Finance House subject to Approval or when the Customer wants the insurance done through his own broker it’s the Customer’s responsibility. It is compulsory for the equipment to be insured. Confirmation of cover is required.

Service Agreement

The service agreement includes remote support. Products are covered by their respective warranties as set out by manufacturers. Please note that nor force majeure or act of God including Lightning damage or any damage from abuse is not covered, will be repaired by us upon a quotation, order and invoice basis for time and material used to get system back in original working order.

Number porting

Our quote could be subject to number porting and cancellation of various lines at Telkom/Service Providers. This could take up to approximately seven (7) to 31 (thirty-one) working days to finalize and does not form any part of the above proposal and will be handled separately. Boxfresh Technologies cannot be held liable for delays in porting. All port requests submit returned with a reject or CRDB termination is subjected to port fees. Number porting will be charged separately at R300.00 excl. Vat per DID number ported once off. Customers must ensure that the relevant end customer account status is checked for account suspension or account arrears to prevent porting request attempts being rejected by the donor operator. The onus is on the end user to terminate services with current provider. Boxfresh Technologies may not cancel on behalf the customer. Thus the customer is responsible to cancel services with their current service providers. Boxfresh will not be held liable for any charges due to customer failure to cancel. The porting process will not result in an automatic cancellation of any other services.

VAT

All prices quoted exclude VAT. 

Terms of Payment

Payment terms are strictly 50% deposit required and balance is payable COD unless the Customer has applied for a credit facility and this has subsequently been granted by the finance house involved.

Ownership and Risk

Ownership and all associated risks are transferred to the Customer upon delivery to site and the signing of a Delivery Note or Invoice. No equipment will be left on site without the signed acceptance of these terms by a company representative with the authority to do so. Please be advised that, upon expiry of the initial rental period by effluxion of time and, provided that the client has fulfilled the obligations in terms of the agreement including giving notice as required in terms of the agreement, we will give you the option to purchase the equipment which is the subject matter of this rental agreement for an amount equal to 1 x additional Rental payment excluding VAT..

Warranty

All equipment is covered by standard warranties as set out by manufacturers. Details of these Individual warranties are available on request.

Delivery 

Delivery of the equipment to site will be between four (4) to fourteen (14) working days from date of official order. If stock is immediately available this time period will be reduced. Delivery to clients in the greater Gauteng area is free of charge on new installations. Deliveries and all related costs outside of this area will be quoted and charged for.

Connectivity

The proposed connectivity is subject to a successful feasibility study. Feasibility is dependent upon LTE coverage, signal strength, wireless line of sight, tower capacity and in the event of Fibre, the availability and time frames for Fibre installation. Uncapped internet may Be subject to a fair usage policy per package.

Conditions, Risks & Responsibilities

Compromise of SIP setting resulting in excessive usage, Boxfresh Technologies will not be responsible for a subscriber’s usage as a result of a “Hack” of SIP settings or SIP Server. Typically, the compromised SIP settings are used to call competition lines owned by the hackers where they generate a profit at the Customer’s expense. The client will be invoiced for any calls made by hacking when international calling is requested / required.

Payment of invoices and Suspension of Services

Please note that monthly payments for usage invoices must be paid within seven (7) days of receipt. Boxfresh Technologies reserves the right to block all accounts in arrears until payment is received.

Cancellation of monthly services

Please note all our monthly services have a full calendar months notice. official cancelation form needs to be submitted and final invoice needs to be paid in full before any number can be ported. 

Errors And Omissions Excluded